Please note that the money back guarantee is only applicable for orders placed before 01-06-2021
GoSmooth offers a money-back guarantee period of 90 days after purchase on the GoSmooth IPL Pro (only for orders placed before 01-06-2021). To refund your order, follow the steps below.
Step 1.
Take a photo of your body before using IPL.
Step 2
Use our IPL device exactly as instructed in the user manual.
Step 3
Take a photo after you have done all the recommended treatments.
Step 4
Send us your before and after photos. You can send the photos to support@go-smooth.com or with the Facebook Messenger chat at the bottom right of your screen.
Step 5
When your used products are returned and your refund request is approved, you will receive your refund.
- The money back guarantee is only applicable for orders of the GoSmooth IPL Pro placed before 01-06-2021 on our website.
- Before and after photos must include a valid date stamp. A valid date stamp is a screenshot of the photo on your smartphone that shows the date on which the photo was taken.
- Money-back guarantee applications must be submitted within 90 days after purchase.
- A 60 days usage of the device is required before applying for a refund.
- Refund applications without valid time stamps on photos will not be approved.
- Applications that do not meet the criteria shown above will not be approved.
