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Complaints & Warranty

Complaints Procedure

Do you have a complaint? We ensure you that we will solve the complaint as quickly as possible! We advise you to contact our customer service and make your complaint known.

You can reach our customer service with:

  • Email (info@go-smooth.com)
  • Chat (bottom right corner)
  • Phone (+31 23 844 3776)

If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at European Online Dispute Resolution. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.


Warranty

We care about our products and do our best to deliver them to you in the best condition. Yet it happens that a product can be broken because of transport or that something else may be wrong that you are able to claim under warranty. From a legal point of view, you are obligated to report this to us within two months of having detected the defect. If the defect falls within the warranty of 1 year, we will take care of repair or replacement.