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Complaints

It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing support@go-smooth.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via the European Union's ODR platform. This ODR platform can be found with this link. If your complaint is not already being handled elsewhere, you are free to file your complaint via the ODR platform.

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