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Complaints

 Complaints

It can always happen that something doesn't quite go as planned. We advise you to first make complaints known to us by sending an email to support@go-smooth.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.

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