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Shipping & Returns


All our orders are shipped with DHL, standard delivery time is 1 to 2 business days. Please note that delivery time can sometimes be longer due to delays around peak season. Shipping is free for orders over €25. For orders under €25 there is a flat rate of €5.

Return Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the store are for your own account. These costs are approximately €7.25 per package, consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at We will then refund the order amount due within 14 days of notification of your return provided the product has already been received in good order.

By filling out the form below you can return products. Print the return form and fill it out and attach it to the return shipment. Once we have received your return in our warehouse, we will process it as soon as possible.

GoSmooth B.V.
Chamber of Commerce: 86661825
VAT ID: NL864040076B01

Click here for the return form