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Shipping & Returns

Shipping

All our orders are shipped with DHL, the standard delivery time is 1 to 2 business days. Please note that delivery time may sometimes be longer due to delays around peak season. Shipping is free for orders over €25. For orders below €25 a flat rate of €5 applies.

Return Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of return from your home to the store for your own account. These costs are approximately €7.25 per package, consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all accessories and - if reasonably possible - in its original condition and packaging has to be returned to our warehouse. To make use of this right, please contact us at support@go-smooth.com. We will then refund the order amount due within 14 days after notification of your return provided that the product has already been received in good order.

By filling in the form below you can return your products. Print the return form and fill in the form and include it with the return shipment. We will process your return as soon as possible after receipt.

Click here to print the return form

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