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Frequently Asked Questions

Do you have any questions? Check out the most frequently asked questions below for answers.

If you can't find the question you are looking for, please contact us on the chat at the bottom right of the screen.

We recommend to use the GoSmooth IPL device once every 5-7 days. This applies to the GoSmooth IPL Classic & the GoSmooth IPL Pro.

Yes, the GoSmooth IPL devices can be used on any part of the body where hair growth occurs (including the female private parts).

We recommend to start at level one for all skin & hair types. If your skin responds well to the treatment you can then increase the setting by one level each week. We recommend to lower the intensity level if your skin still feels painful 5 hours after the treatment. We also recommend to increase the intensity level more slowly and be extra alert if you have a tinted skin or in case of sensitivity. A high intensity level can cause a colored skin to burn faster. We do not recommend to use our IPL devices if you have a dark skin color.

We recommend to not sunbathe or use a tanning bed, 3 days before and 3 days after an IPL treatment with the GoSmooth IPL devices.

Yes, it is 100% safe. You can take a shower before or after using the GoSmooth IPL devices.

No, not at all, using the GoSmooth IPL devices is completely painless. The only thing you will feel during the treatment is a warm glow with every flash.

Removing and combating hair growth by means of IPL hair removal is completely safe, however, there is currently not enough scientific evidence to be able to guarantee one hundred percent that this is also true during pregnancy. There is not enough specific research on this. To ensure the health of you and your baby we recommend not to use IPL during pregnancy.

Yes absolutely! The GoSmooth IPL devices can be used on any part of the body, including the private parts.

On this page you can find which hair and skin types are suitable for IPL: The Technology

With just 4-5 IPL sessions, you will experience visually diminished hair growth with the GoSmooth IPL Classic. With the GoSmooth IPL Pro you should already notice the first results after 3-4 weeks.

Absolutely! Our technology is clinically proven and is safe for home use. You can definitely achieve the same results that you would in a clinic!

IPL is completely safe to use. The GoSmooth IPL device is CE approved and complies with all legislation regarding the safety of electrical devices. If you have a skin disease or condition, please read the full manual before use.

We recommend to flash 1 time per spot. Move the device 1-2 cm after each flash to treat the next spot.

No, the GoSmooth IPL devices can only be used when they are connected to the power.

You can clean your GoSmooth IPL device with a damp cloth. Make sure the cloth is not too wet, otherwise the device may be damaged. Avoid detergents that react aggressively to the skin.

DO NOT use the GoSmooth IPL devices on areas of the body with tattoos. The tattoos can fade due to IPL and burns can occur. If you want to treat parts around the tattoos, it is best to cover the tattoos with a cloth.

We recommend that you be at least 14 years old to use the GoSmooth IPL devices and to undergo IPL treatments.

Absolutely! The GoSmooth IPL devices are suitable for both men and woman.

Yes, of course. Make sure you clean the device before another person uses it.

No, the GoSmooth IPL devices can only be used when they are connected to the power.

Yes, we offer a 1-year warranty after purchase on all products. If you have any problems with your product, please contact us.

Yes, you can safely continue to shave between IPL treatments.

It can always happen that something doesn't quite go as planned. We advise you to first make complaints known to us by emailing support@go-smooth.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via http://ec.europa.eu/odr.

Payment

GoSmooth offers the following payment methods: 


- Credit Card

- PayPal

- Apple Pay

- iDEAL

- Klarna Pay Later

- Bancontact

- KBC/CBC Payment Button

- Belfius

- SOFORT

- EPS

- Giropay

The payments made on GoSmooth are secured by an encrypted SSL connection that protects your payment details and personal details.

Prices are automatically converted to the currency based on your location.

On the product page you can see if a product is on sale. The normal price is then crossed out and the promotional price is visible.

Keep an eye on our social media for the latest discount promotions. As soon as we have a discount, we will share it immediately.

Shipping

We ship to all countries worldwide.

Once your order has been shipped out of our warehouse, you will receive a Tracking link with which you can track the order. Please also check the spam box of your email if you haven't received your Tracking link yet.

We offer UPS Express Shipping on every order. The delivery time for this type of shipment is 1-2 business days to all countries.

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