Privacy Policy
Privacy Policy
www.go-smooth.com
About our privacy
policy
GoSmooth cares about
your privacy. We therefore only process information that we need for (the
improvement of) our services and are careful with the information we have collected
about you and your use of our services. We never make your data available to
third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of
GoSmooth that are derived from it. The effective date for the validity of these
terms is 30/06/2021, with the publication of a new version the validity of all
previous versions expires. This privacy policy describes what information about
you is collected by us, what this information is used for and with whom and
under what conditions this information may be shared with third parties. We
also explain to you how we store your data and how we protect your data against
misuse and what rights you have with regard to the personal data you have
provided to us.
If you have any questions about our privacy policy you can contact our contact
person for privacy matters, you can find the contact details at the end of our
privacy policy.
About the data
processing
Below you can read
how we process your data, where we store them (or have them stored), what
security techniques we use and to whom the data is accessible.
Webshop software
Shopify
Our webshop is
developed with software from Shopify. Personal data that you provide to us for
our services will be shared with this party. Shopify has access to your data to
provide us (technical) support, they will never use your data for any other
purpose. Shopify is obliged, based on the agreement we have made with them, to
take appropriate security measures. These security measures consist of the
application of SSL encryption and a strong password policy. Shopify is a
certified processor of credit card data. Shopify uses cookies to collect
technical information related to your use of the software, no personal data is
collected and/or stored. Shopify reserves the right to share collected data
within its own group of companies to further improve its services. Shopify
takes into account the applicable legal retention periods for (personal) data.
The EU/US Privacy Shield applies, your data may be processed in the United
States.
Email and mailing lists
Klaviyo
Our website uses
Klaviyo, a third party that handles email traffic originating from our website
and the sending of any newsletters. All confirmation emails you receive from
our website and web forms are sent through Klaviyo's servers. Klaviyo will
never use your name and email address for its own purposes. At the bottom of
every email automatically sent through our website, you will see the
'unsubscribe' link. When you click on this, you will no longer receive e-mail
from our website. This can seriously reduce the functionality of our website!
Your personal information is stored securely by Klaviyo. Klaviyo uses cookies
and other Internet technologies that provide insight into whether emails are
opened and read. Klaviyo reserves the right to use your information to further
improve its services and as part of this to share information with third
parties.
Roundcube
We use the services of Roundcube for our regular business e-mail traffic. This
party has taken appropriate technical and organizational measures to prevent
abuse, loss and corruption of your and our data. Roundcube does not have access
to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
Mollie
For handling (part
of) the payments in our store, we use the platform of Mollie. Mollie processes
your name, address and city details and your payment information such as your
bank account or credit card number. Mollie has taken appropriate technical and
organizational measures to protect your personal data. Mollie reserves the
right to use your data to further improve its services and in this context to
share (anonymized) data with third parties. All of the above guarantees
regarding the protection of your personal data also apply to those parts of
Mollie's services for which it engages third parties. Mollie will not keep your
data longer than permitted by law.
Reviews
Trustpilot
We collect reviews
through the platform of Trustpilot. If you leave a review through Trustpilot,
you are required to provide your name, city and email address. Trustpilot
shares this information with us so that we can link the review to your order.
Trustpilot also publishes your name and place of residence on its own website.
In some cases, Trustpilot may contact you to provide an explanation of your
review. In the event that we invite you to leave a review we will share your
name and email address with Trustpilot. They will only use this data for the
purpose of inviting you to leave a review. Trustpilot has taken appropriate
technical and organizational measures to protect your personal data. Trustpilot
reserves the right to engage third parties in order to provide its services; we
have given Trustpilot permission to do so. All of the above guarantees
regarding the protection of your personal data also apply to those parts of the
service provision for which Trustpilot engages third parties.
Shipping and
Logistics
DHL
When you place an order with us, it is our job to get your package delivered to
you. We use the services of DHL to perform the deliveries. It is therefore
necessary that we share your name, address and place of residence with DHL. DHL
will only use this data for the execution of the contract. In the event that DHL
engages subcontractors, DHL will also make your data available to these
parties.
Invoicing and bookkeeping
Dropbox
For our
administration and bookkeeping we use the services of Dropbox. We share your
name, address and place of residence information and details regarding your
order. This data is used to administer sales invoices. Your personal data is
transmitted and stored in a protected manner. Dropbox is bound to secrecy and
will treat your data confidentially. Dropbox does not use your personal data for
any other purposes than those described above.
External sales
channels
Bol.com
We sell (part of) our
products through the platform of Bol.com. If you place an order through this
platform Bol.com shares your order and personal data with us. We use this information
to process your order. We will treat your data confidentially and have
appropriate technical and organizational measures to protect your data from
loss and unauthorized use.
Purpose of data
processing
General purpose of
processing
We use your data
exclusively for the purpose of providing our services. This means that the
purpose of the processing is always directly related to the task you provide.
We do not use your data for (targeted) marketing. If you share data with us and
we use these data - other than at your request - to contact you at a later
date, we will ask you for your explicit permission. Your data will not be
shared with third parties, other than to meet accounting and other
administrative obligations. These third parties are all bound to secrecy by
virtue of the agreement between them and us or an oath or legal obligation.
Automatically
collected data
Data that is
automatically collected by our website is processed for the purpose of further
improving our services. These data (e.g. your IP address, web browser and
operating system) are not personal data.
Cooperation with
fiscal and criminal investigations
In appropriate cases,
GoSmooth may be required by law to share your data in connection with
governmental fiscal or criminal investigations. In such a case, we are forced
to share your data, but we will resist within the possibilities offered by law.
Retention periods
We will retain your
data for as long as you are a client of ours. This means that we will keep your
client profile until you indicate that you no longer wish to use our services.
If you indicate this to us, we will also interpret this as a request to forget.
Pursuant to applicable administrative obligations, we must retain invoices
containing your (personal) data; we will therefore retain this data for as long
as the applicable term lasts. However, employees no longer have access to your
client profile and documents that we have produced as a result of your
instructions.
Your rights
Under applicable
Dutch and European legislation, you as a data subject have certain rights with
respect to the personal data processed by or on behalf of us. Below we explain
what these rights are and how you can exercise them. In principle, in order to
prevent misuse, we will only send copies and replicas of your data to your
e-mail address already known to us. In the event that you send the
If you wish to receive the data at another e-mail address or, for example, by
post, we will ask you to identify yourself. We keep a record of completed
requests; in the case of a forgetful request, we administer anonymized data.
You will receive all copies and data in the machine-readable data format that
we use within our systems. You have at all times the right to lodge a complaint
with the Personal Data Authority if you suspect that we are using your personal
data in an incorrect manner.
Right of inspection
You always have the
right to see the data that we process (or have processed) and which relate to
your person or can be traced back to that person. You can make a request to
that effect to our contact person for privacy matters. You will receive a
response to your request within 30 days. If your request is granted, we will
send you a copy of all data at the e-mail address we have on record, together with
a list of the processors who hold this data, stating the category under which
we have stored it.
Right to
rectification
You always have the
right to have the data we process, or have processed, which relate to your
person or can be traced back to that person, rectified. You can make a request
to this effect to our contact person for privacy matters. You will then receive
a response to your request within 30 days. If your request is granted, we will
send you a confirmation at the e-mail address we have on record that the data
has been amended.
Right to restriction
of processing
You always have the
right to restrict the data we process (or have processed) that relate to or are
traceable to your person. You can make a request to this effect to our contact
person for privacy matters. You will then receive a response to your request
within 30 days. If your request is granted, we will send you confirmation at
the email address we have on record that the data will no longer be processed
until you lift the restriction.
Right of portability
You always have the
right to have the data that we process (or have processed) and that relates to
your person or can be traced back to you, carried out by another party. You can
make a request to this effect to our contact person for privacy matters. You
will receive a response to your request within 30 days. If your request is
granted, we will send you copies or copies of all the data about you that we
have processed or that has been processed on our behalf by other processors or
third parties at the email address we have on record. In all likelihood, we
will no longer be able to continue providing services in such a case, as the
secure interconnection of data files can then no longer be guaranteed.
Right to object and other
rights
You have the right to
object to the processing of your personal data by or on behalf of GoSmooth. If
you object, we will immediately cease the data processing pending the
settlement of your objection. If your objection is justified, we will provide
you with copies and/or copies of the data that we process (or have processed)
and then permanently discontinue the processing. You also have the right not to
be subjected to automated individual decision-making or profiling. We do not
process your data in such a way that this right applies. If you believe that it
does, please contact our contact person for privacy matters. Translated with
www.DeepL.com/Translator (free version)
Cookies
Google Analytics
Through our website,
cookies are placed by the American company Google, as part of the
"Analytics" service. We use this service to track and get reports
about how visitors use the website. This processor may be obliged under
applicable laws and regulations to provide access to these data. We collect information
about your surfing behaviour and share this data with Google. Google can
interpret this information in conjunction with other data sets and thus track
your movements on the Internet. Google uses this information to serve you
targeted ads (Adwords) and other Google services and products.
Cookies from third
parties
In case software
solutions of third parties make use of cookies, this will be mentioned in this
privacy statement.
Changes to the
Privacy Policy
We reserve the right
to change our privacy policy at any time. However, you will always find the
most recent version on this page. If the new privacy policy affects the way we
already process data collected relating to you, we will notify you by email.
SMS Marketing
By subscribing to
GoSmooth text notifications, you agree to receive automated marketing text
messages from us about our products and services at the phone number you
provided when you subscribed, and that the messages may be sent via automatic
telephone dialing system or other technology. Message frequency is
recurring. Consent is not a condition of purchase. Message and data rates
may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and
HELP for customer support. You may receive an additional text message confirming
your decision to opt-out. You understand and agree that attempting to opt-out
by any means other than texting the opt-out commands above is not a reasonable
means of opting out.
Contact
details:
https://go-smooth.com/pages/contact-us