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Privacy Policy

Privacy Policy GoSmooth

www.go-smooth.com

About our privacy policy

GoSmooth cares about your privacy. We therefore only process information that we need for (the improvement of) our services and are careful with the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of GoSmooth that are derived from it. The effective date for the validity of these terms is 30/06/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.
If you have any questions about our privacy policy you can contact our contact person for privacy matters, you can find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.

Webshop software

Shopify

Our webshop is developed with software from Shopify. Personal data that you provide to us for our services will be shared with this party. Shopify has access to your data to provide us (technical) support, they will never use your data for any other purpose. Shopify is obliged, based on the agreement we have made with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group of companies to further improve its services. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, your data may be processed in the United States.


Email and mailing lists

Klaviyo

Our website uses Klaviyo, a third party that handles email traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Klaviyo's servers. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email automatically sent through our website, you will see the 'unsubscribe' link. When you click on this, you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal information is stored securely by Klaviyo. Klaviyo uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Klaviyo reserves the right to use your information to further improve its services and as part of this to share information with third parties. 

Roundcube

We use the services of Roundcube for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data. Roundcube does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not keep your data longer than permitted by law.

Reviews

Trustpilot

We collect reviews through the platform of Trustpilot. If you leave a review through Trustpilot, you are required to provide your name, city and email address. Trustpilot shares this information with us so that we can link the review to your order. Trustpilot also publishes your name and place of residence on its own website. In some cases, Trustpilot may contact you to provide an explanation of your review. In the event that we invite you to leave a review we will share your name and email address with Trustpilot. They will only use this data for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties in order to provide its services; we have given Trustpilot permission to do so. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service provision for which Trustpilot engages third parties.

Shipping and Logistics

DHL

When you place an order with us, it is our job to get your package delivered to you. We use the services of DHL to perform the deliveries. It is therefore necessary that we share your name, address and place of residence with DHL. DHL will only use this data for the execution of the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.


Invoicing and bookkeeping

Dropbox

For our administration and bookkeeping we use the services of Dropbox. We share your name, address and place of residence information and details regarding your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Dropbox is bound to secrecy and will treat your data confidentially. Dropbox does not use your personal data for any other purposes than those described above.

External sales channels

Bol.com

We sell (part of) our products through the platform of Bol.com. If you place an order through this platform Bol.com shares your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have appropriate technical and organizational measures to protect your data from loss and unauthorized use.

 

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal investigations

In appropriate cases, GoSmooth may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods

We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under applicable Dutch and European legislation, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, in order to prevent misuse, we will only send copies and replicas of your data to your e-mail address already known to us. In the event that you send the
If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right to rectification

You always have the right to have the data we process, or have processed, which relate to your person or can be traced back to that person, rectified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been amended.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the email address we have on record that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the email address we have on record. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by or on behalf of GoSmooth. If you object, we will immediately cease the data processing pending the settlement of your objection. If your objection is justified, we will provide you with copies and/or copies of the data that we process (or have processed) and then permanently discontinue the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters. Translated with www.DeepL.com/Translator (free version)

 

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.

Cookies from third parties

In case software solutions of third parties make use of cookies, this will be mentioned in this privacy statement.

 

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data collected relating to you, we will notify you by email.

 

SMS Marketing

By subscribing to GoSmooth text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

 

Contact details: 

https://go-smooth.com/pages/contact-us

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