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Terms and Conditions


These are our terms and conditions. These Terms and Conditions always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Read them carefully. We also recommend that you save or print these terms and conditions for future reference.

Article 1. Definitions

1.1. GoSmooth: established in Haarlem and registered with the Chamber of Commerce under file number 86661825, trading under the name GoSmooth.

1.2. Website: GoSmooth's website, located at www.go-smooth.comand all of its subdomains.

1.3. Customer: the natural or legal person who enters into an agreement with GoSmooth and/or is registered on the Website.

1.4. Agreement: any agreement or agreement between GoSmooth and the Customer of which the General Terms and Conditions form an integral part.

1.5. General conditions: these general conditions.

Article 2. Applicability of the general terms and conditions

2.1. The general terms and conditions apply to all offers, agreements and deliveries of GoSmooth, unless expressly agreed otherwise in writing.

2.2. If the Client contains provisions in his order, confirmation or any other communication regarding the acceptance of the General Terms and Conditions that deviate from or are not included in the General Terms and Conditions, such provisions are only binding on GoSmooth if and insofar as GoSmooth has them in writing. accepted.

2.3. In cases where specific product or service-related conditions apply in addition to these general terms and conditions, the customer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Article 3. Prices and information

3.1. All prices published on the Website and in other materials originating from GoSmooth are taxes and other levies imposed by the government unless otherwise stated on the Website. If shipping costs are charged, they will be specified well in advance of the conclusion of the contract. These costs are also shown separately in the ordering process.

3.2. The content of the Website has been compiled with the greatest care. However, GoSmooth cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other GoSmooth materials are subject to obvious programming and typing errors.

3.3. GoSmooth cannot be held responsible for variations in color resulting from the quality of the colors displayed on screen.

Article 4. Conclusion of the agreement

4.1. The Agreement is deemed to have been concluded at the moment that the Customer accepts GoSmooth's offer under the conditions as determined by GoSmooth.

4.2. If the customer has accepted the offer electronically, GoSmooth will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of the acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.

4.3. If it appears that incorrect information has been provided by the Customer when accepting or otherwise entering into the Agreement, GoSmooth has correctly fulfilled the obligations of the Customer until the correct information has been received.

Article 5. Performance of the Agreement

5.1. As soon as GoSmooth has received the order, it will send the products to the customer without undue delay and with due observance of the provisions of paragraph 3 of this article.

5.2. GoSmooth is authorized to engage third parties in the performance of its obligations under the Agreement.

5.3. Long before the date on which the agreement is signed, information will be published on the website that clearly describes how and within what time frame the products will be delivered. If no delivery period has been agreed or specified, the products will be delivered within 30 days at the latest.

5.4. If GoSmooth cannot deliver the products within the agreed term, it will inform the customer. In that case, the Customer can decide to agree to a new delivery date or to dissolve the Agreement without incurring any costs.

5.5. GoSmooth advises the customer to inspect the products upon delivery and to report any defects within a reasonable period of time, preferably in writing or by e-mail. See the article on warranty and conformity for more information.

5.6. The risks associated with the products are transferred to the customer once the products have been delivered to the agreed delivery address.

5.7. If the ordered product can no longer be delivered, GoSmooth is entitled to deliver a product that is comparable in nature and quality to the ordered product. In that case, the customer has the right to dissolve the agreement without costs and to return the product free of charge.

Article 6. Right of withdrawal / return shipment

6.1. This article only applies if the Customer is a natural person who is not acting in his or her professional or commercial capacity. Business customers therefore have no right of withdrawal.

6.2. The customer has the right to dissolve the distance contract with GoSmooth within 14 days of receipt of the product free of charge and without stating reasons.

6.3. The period starts on the day after the product has been received by the consumer, or a third party designated by the consumer who is not the carrier, or:

  • if the delivery of a product includes several deliveries or parts: the day on which the Customer, or a third party designated by the Customer, has received the last delivery or the last part;
  • with contracts for the regular delivery of products during a certain period: the day on which the Customer, or a third party designated by the Customer, has received the last product;
  • if the Customer has ordered several products: the day on which the Customer, or a third party designated by the Customer, has received the last product.

6.4. GoSmooth does not bear the costs of returning the product. The shipping (round-trip) paid by the customer and the purchase price paid for the product will be refunded to the customer when the entire order is returned.

6.5. During the waiting period referred to in paragraph 1, the Customer will treat the product and the packaging with the greatest possible care. The customer may not open the packaging or use the product unless this is necessary to determine the nature of the products, their characteristics and their functioning.

6.6. The customer is only liable for the decrease in value of the product resulting from his handling of the product, other than as permitted in.

6.7. The Customer may terminate the Agreement in accordance with paragraph 1 of this article by notifying GoSmooth of the withdrawal (digitally or electronically) within the withdrawal period, by means of the model right of withdrawal form or in another unambiguous manner. If GoSmooth makes it possible for the Client to declare his withdrawal via electronic / digital means, GoSmooth will immediately send a confirmation of receipt upon receipt of such statement.

6.8. As soon as possible, but no later than 14 days after the day of notification as referred to in paragraph 1, the customer will return or hand over the product to (a representative of) GoSmooth. The customer may send the product directly to GoSmooth without prior notice within the period specified in paragraph 1. In this case, the customer must include a written notice of cancellation, such as the model form.

Products can be returned to the following address:

Ir. Lelyweg 14H

2031CD, Haarlem

The Netherlands

6.9. All amounts that have already been paid (in advance) by the Customer to GoSmooth, will be refunded to the Customer as soon as possible and in any case within 14 days after dissolution of the Agreement.

6.10. Except in cases where GoSmooth has offered to collect the product itself, it can postpone the refund until it has received the product or until the customer proves that he has returned the product, whichever happened earlier.

6.11. Information about the applicability or inapplicability of a right of withdrawal and any required procedure will be clearly posted on the Website well before the Agreement is concluded.

Article 7. Payment

7.1. The Customer will pay the amounts due to GoSmooth in accordance with the order procedure and the payment methods stated on the Website. GoSmooth is free to offer any payment method of its choice and may change these methods at any time.

Article 8. Warranty and Conformity

8.1. This article only applies if the Customer is a natural person who is not acting in his or her professional or commercial capacity. Without prejudice to the foregoing, if GoSmooth makes a separate warranty on the products, this applies to all types of customers.

8.2. GoSmooth guarantees that the products are in accordance with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and with the existing legal provisions and / or government regulations in effect from the date of entering into the contract. agreement. Agreement. If specifically agreed, GoSmooth also guarantees that the product is suitable for other than normal use.

8.3. If the delivered product is not in accordance with the Agreement, the Client must inform GoSmooth within a reasonable period of time after discovering the defect.

8.4. If GoSmooth considers the complaint to be correct, the defective products will be repaired, replaced or refunded in consultation with the customer. The maximum amount of the compensation, having regard to the article on liability, is equal to the price paid by the Customer.

Article 9. Complaints handling

9.1. If the customer has grievances related to a product (in accordance with the article on warranties and conformity) and/or about other aspects of the GoSmooth service, he may make a complaint by telephone, email or post. See the contact details at the bottom of the terms and conditions.

9.2. GoSmooth will respond to the complaint as soon as possible and in any case within 7 days of receipt. If GoSmooth is not yet able to formulate a substantive response to the complaint at that time , GoSmooth will confirm receipt of the complaint within 7 days of receipt thereof and will indicate the period within which it expects to be able to provide a substantive or final response to the complaint. of the Client.

9.3. If the client is a natural person who is not acting in his or her professional or commercial capacity, he can lodge a complaint through the European Online Dispute Resolution platform available

Article 10. Personal data

10.1. GoSmooth processes Customer's personal data in accordance with the privacy statement published on the Website.

Article 11. Email

By purchasing on GoSmooth you agree to receive marketing materials in the form of emails from all trade names within GoSmooth. These trade names include the following: GoSmooth. You can unsubscribe from receiving marketing materials at any time by unsubscribing from the newsletter in the footer of our mailings, or by sending an email to: & .

Article 12. Final provisions

12.1. This agreement is governed by the law of the web store's country of residence.

12.2. Unless otherwise prescribed by mandatory law, all disputes arising from the Agreement will be submitted to the competent Dutch court in the district where GoSmooth has its registered office.

12.3. If any provision in these Terms and Conditions should be found to be invalid, this will not affect the validity of the Terms and Conditions as a whole. In that case, the parties will determine one or more replacement replacement provisions that do justice to the original provision as much as possible.

12.4. The term written in these terms and conditions also refers to communications by e-mail fax provided identity of sender integrity have been sufficiently established.

Contact us

If you have any questions, complaints or comments after reading these general terms and conditions, you can contact us by email or letter.

Ir. Lelyweg 14H

2031CD, Haarlem

The Netherlands

tel. +31 (0) 23 844 3776


Chamber of Commerce - 86661825

VAT - NL864040076B01

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